1. Client context

Capexo is an importer and trader of exotic fruits, operating within complex international supply chains with a strong reliance on suppliers located outside Europe.

Its business depends on the ability to onboard new suppliers and products quickly, while guaranteeing a high level of documentary and quality compliance required by its retail customers.

Before Tracklab, supplier and product compliance management was largely manual, relying on Excel files, email exchanges, and human checks. This limited Capexo’s ability to scale and to sustainably secure its operations.

2. Challenges before Tracklab

Capexo faced several structural challenges:

• A long and fragile supplier onboarding process, dependent on multiple manual interactions between Quality, Purchasing, and suppliers, with a high risk of delays or blocked orders.
• Critical tracking of document expiration dates that was difficult to anticipate, exposing the company to non-compliance risks, particularly around supplier certifications.
• Inconsistent quality controls, varying by document type, making it difficult to detect sensitive changes or regulatory deviations.
• Quality data that was difficult to leverage, scattered across Excel, SharePoint, and internal tools, resulting in time loss for cross-functional teams (Purchasing, Sales, R&D).

In a context of tight supply flows and strong operational pressure, these limitations posed a direct risk to purchasing continuity and customer credibility.

3. Solutions implemented with Tracklab

Capexo deployed Tracklab to structure, secure, and industrialize all supplier and product quality processes.

The platform enabled Capexo to:

• Centralize supplier and product onboarding, with clear and shared statuses between Quality and Purchasing teams.
• Automate document collection, tracking, and renewals, with early alerts and supplier reminders without manual intervention.
• Strengthen quality controls through AI-based pre-validation, automated version comparison, and decision support for documentary compliance.
• Gain a consolidated view of supplier risk through dashboards and objective evaluations that are always up to date.

Tracklab became a central tool between Quality and Purchasing, reducing dependency on individuals and files while improving traceability and audit readiness.

4. Results achieved

With Tracklab, Capexo achieved fast, measurable operational gains:

• Up to 80% reduction in time spent on manual tasks related to onboarding, document renewals, and quality controls.
• Faster and more reliable onboarding, limiting order delays and improving responsiveness to sales teams.
• Continuous compliance assurance, without peak workloads during audits or critical deadlines.
• Improved cross-team collaboration, thanks to centralized, up-to-date quality information accessible based on business needs.

The platform enabled Capexo to move from reactive and fragmented monitoring to a structured, proactive approach to supplier risk management.

5. Sustainability and outlook

Today, Tracklab supports Capexo’s controlled growth by strengthening quality processes without increasing team workload.

The structuring of supplier and product data also paves the way for more advanced use of quality data, supporting purchasing decisions, supplier relationships, and overall performance.

Capexo now has a solid foundation to absorb new volumes, new suppliers, and new customer requirements without compromising risk control.

‍